Need Help?
We’re here to make your shopping experience smooth, simple, and stress-free. Whether you have a question about delivery, returns, sofa sizing, or anything else — our team is always ready to help.
📞 Call Us: 0330 133 8290💬
WhatsApp Us: 0330 133 8290📧 Email Us: info@sofaempireuk.com
Why Choose Us?
🌟 Why Choose Us?
At Sofa Empire, we make buying a new sofa fast, simple, and stress-free. With delivery in as little as 2–3 days on in-stock items, you never have to wait long to enjoy your new comfort. Every piece is crafted using premium-quality leather and durable fabrics, ensuring long-lasting support and style. With thousands of sofas ready to ship, you’ll always find a design that fits your space and lifestyle. And when your sofa arrives, our team provides hassle-free setup so you can relax while we handle the hard work.
- ⚡ Fast Delivery: 2–3 days on most in-stock items
- 🏆 Premium Quality: High-grade leather & fabric sofas built to last
- 📦 Massive Inventory: Thousands of styles ready to ship
- 🛠️ Effortless Setup: Stress-free assembly and installation
Fast Delivery: Get your sofa delivered within 2-3 days for in-stock items.
Premium Quality: We specialize in top-tier leather and fabric sofas that combine comfort and durability.
Massive Inventory: Explore over thousands of sofas ready to ship.
Effortless Setup: Enjoy hassle-free assembly services tailored for your convenience.
Delivery & Shipping Policy
🚛 Delivery Timeline
Most orders are delivered within 2 working days.
Custom-made or made-to-measure sofas may take longer – our team will confirm your exact lead time during your enquiry.
💷 Delivery Charges
- £80 flat rate across the UK
- £130 for postcodes above SA30 or SY10
- No delivery available to: AB, DD, PH, PL, EX, TQ, TR
📦 Delivery Requirements
Please ensure:
- Clear and safe access to the property
- No parking restrictions for our delivery van
- A minimum 75cm doorway/hallway width
- Adequate space to manoeuvre the sofa
Standard delivery includes drop-off to your front door or ground floor hallway.
Deliveries to other floors/rooms may incur an additional charge.
You will receive:
- A 4-hour delivery window (sent 24 hours before)
- A 1-hour notice call/text on the day
❌ Missed Deliveries
If no one is available to accept delivery, a redelivery fee will apply.
📅 Changing Your Delivery Date
- Free changes with 24+ hours’ notice
- Changes within 24 hours of delivery may incur a £50 fee
📞 Need Help?
Email: info@sofaempireuk.com
Call: 0330 133 8290
WhatsApp: 0330 133 8290
🚛 Delivery TimelineMost orders arrive within 2 working days.Custom-made or made-to-measure sofas may take longer — our team will confirm your exact lead time.💷 Delivery Charges£80 flat rate across the UK£130 for postcodes above SA30 or SY10No delivery available to: AB, DD, PH, PL, EX, TQ, TR📦 Delivery RequirementsPlease ensure:Clear & safe access to the propertyNo parking restrictions for our delivery vanMinimum 75cm doorway/hallway widthAdequate space to manoeuvre the sofaStandard delivery includes drop-off to your front door or ground floor hallway.Deliveries to additional floors/rooms may incur an extra charge.You will receive:A 4-hour delivery window (sent 24 hours before)A 1-hour notice call/text on the day❌ Missed DeliveriesIf no one is available to accept the delivery, a redelivery charge will apply.📅 Changing Your Delivery DateFree changes with 24+ hours’ noticeChanges within 24 hours of delivery may incur a £50 fee📞 Need Help?Email: info@sofaempireuk.comPhone/WhatsApp: 0330 133 8290
Our Return Policy
🛍️ Change of Mind Returns
You may return items within 14 days provided they are:
- Unopened and unused
- In their original packaging
- In resalable condition
- Accompanied by proof of purchase
Any free items included with your order must also be returned.
📦 Return Process
Please notify us within 14 days of delivery to arrange your return.
- You can return the item to our warehouse at your own cost, or
- We can arrange a collection (additional collection fee applies)
❌ Order Cancellations
- Stocked items can be cancelled for a full refund before dispatch.
- Custom-made or bespoke sofas cannot be cancelled once production has begun.
💳 Refund Timeline
Refunds are processed within 3–5 working days after the returned items have been inspected and
approved.
Please note: delivery charges are non-refundable.
📞 Need Help?
Email: info@sofaempireuk.com
Call: 0330 133 8290
WhatsApp: 0330 133 8290
Refund Policy
Change of Mind Returns: Items can be returned within 14 days if they are unopened, unused, in original packaging, with proof of purchase, and in resalable condition. Free items included with the product must also be returned.
Return Process: Notify us within 14 days of delivery to arrange a return. Returns to our warehouse are at your expense, or we can arrange collection for an additional charge.
Order Cancellations: Stocked items can be canceled for a full refund before dispatch. Custom-made or bespoke sofas cannot be canceled once production has started.
Refund Timeline: Refunds are processed within 3-5 days after returned items are inspected. Delivery charges are non-refundable.
For questions, email us at sofaempireltd@gmail.com.
Warranty
12-Month Warranty for Complete Peace of Mind
Every product comes with a full 12-month warranty, giving you confidence in the quality and durability of your purchase.
Our warranty covers the entire sofa, including the core structure, comfort layers, and outer finish.
Frame
Covered against manufacturing faults in the sofa’s internal structure and frame.
Foam & fillings
Warranty on interior foam and fillings against excessive sagging or manufacturing defects.
Fabric & stitching
Protection against faults in upholstery fabric and stitching coming apart under normal use.
Please note: This warranty does not cover accidental damage, misuse, or general wear and tear that occurs over time.
Enjoy total assurance when shopping with us.
Refund Policy
Change of Mind Returns: Items can be returned within 14 days if they are unopened, unused, in original packaging, with proof of purchase, and in resalable condition. Free items included with the product must also be returned.
Return Process: Notify us within 14 days of delivery to arrange a return. Returns to our warehouse are at your expense, or we can arrange collection for an additional charge.
Order Cancellations: Stocked items can be canceled for a full refund before dispatch. Custom-made or bespoke sofas cannot be canceled once production has started.
Refund Timeline: Refunds are processed within 3-5 days after returned items are inspected. Delivery charges are non-refundable.
For questions, email us at sofaempireltd@gmail.com.
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