10-Year Tiered Guarantee Policy

At Sofa Empire UK, we take immense pride in the craftsmanship of our furniture. Because our sofas are handmade to the highest standards, we stand by the quality of our materials and construction.

To give you complete peace of mind, we offer a comprehensive 10-Year Tiered Guarantee on all our sofas. This policy outlines exactly what is covered as your sofa matures alongside your home.

How Our Tiered Guarantee Works

Your guarantee begins on the date your furniture is delivered. As your sofa ages, the nature of the coverage shifts to reflect the natural lifecycle of upholstered furniture.

Tier 1: Years 1–2 (Comprehensive Cover)

For the first two years of ownership, your sofa is fully covered against any manufacturing defects.

What is covered:

• The structural wooden frame

• Springs and webbing

• Stitching

• Electrical/manual recliner mechanisms

• Cushion fillings

• Upholstery (fabric or leather)

What we will do:
We will repair or replace the defective part or product, covering all costs for parts, labour, and necessary transportation.

Tier 2: Years 3–5 (Structural & Mechanical Cover)

During years three to five, our guarantee focuses on the core mechanics and structure of your sofa.

What is covered:

• Internal wooden frame

• Structural joints

• Suspension systems (springs/webbing)

• Internal metal recliner mechanisms

What is NOT covered:

• Fabric

• Leather

• Stitching

• Cushion interiors (foams/fibres)

These components are subject to natural wear, tear, and settlement over time.

What we will do:
We will supply the necessary replacement parts and cover the labour required to repair the structural or mechanical defect.

Tier 3: Years 6–10 (Frame-Only Guarantee)

In the final five years of your guarantee, we protect the foundational integrity of your Sofa Empire furniture.

What is covered:

• Main structural wooden frame

• Foundational joints against snapping, breaking, or severe warping under normal domestic use

What is NOT covered:

• Mechanisms (electrical or manual)

• Springs

• Webbing

• Cushion fillings

• Upholstery

What we will do:
We will repair or replace the structural frame. A standard call-out or transportation fee may apply during Tier 3; however, all replacement parts and repair labour remain covered.

Important Exclusions

This guarantee covers manufacturing defects only and does not cover:

General Wear & Tear

• Natural settlement of cushion fillings

• Natural stretching, creasing, or puddling of fabrics and leathers

Accidental Damage

• Spills

• Stains

• Burns

• Scratches

• Rips

• Pet damage

Misuse or Neglect

• Sitting on sofa arms or backs

• Improper cleaning using unsuitable chemicals

• Exposure to direct sunlight or heat sources causing fading or damage

Commercial Use

This guarantee applies only to furniture used in a domestic residential environment and does not cover commercial or non-domestic use.

Clearance & Ex-Display Items

Ex-display or clearance products may be subject to a separate guarantee unless otherwise stated at the time of purchase.

Made-to-Order & Bespoke Furniture

While bespoke or custom-configured furniture cannot be returned due to a change of mind, it remains fully protected under this 10-Year Tiered Guarantee against manufacturing defects.

How to Make a Claim

If you believe your furniture has developed a manufacturing fault covered under this guarantee, please contact our customer care team.

Step 1

Gather your original order number and take clear photographs or a short video showing the issue.

Step 2

Email your evidence and order details to:

info@sofaempireuk.co.uk

Step 3

Our team will assess your claim within 48–72 hours. If required, we may arrange for an independent furniture technician to inspect the furniture at your home.

Contact Details

Email: info@sofaempireuk.co.uk

Phone: 0330 1338 290

Address: Unit H1/H2 Gildersome Spur, Leeds, LS27 7JZ, United Kingdom

This guarantee is provided by Sofa Empire UK and is in addition to, and does not affect, your statutory rights as a consumer under UK law.